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Network and Telephone Technician at Kovasys INC. Job Posting in Laval, ON | Dev Bistro

We are looking for an experienced and organized certified Avaya technologist who can perform all phases of IP Office pre-cut/post-cut installations. Furthermore, the candidate must possess prior experience in Moves/Adds/Changes on Avaya IP Office systems with little or no technical assistance. Must have practical understanding of basic IP Office system, One-X portal , Voicemail pro & IP Office mobility solutions. Responsibilities:• Perform local and remote software changes and repair procedures using appropriate technical documentation.• Perform station routing, troubleshooting, testing, repair and preventative maintenance of system/station equipment.• Remote web training to clients on existing or new products.• Stage, program and implement systems and applications from scratch. • Monitor WAN/LAN networks to identify and correct issues as they arise on a converged voice/data system.• Responsible to efficiently close service orders based on our service commitment. • Will be needed on the road to move telephone systems as well as diagnosis complex issues.   • Document equipment and software configurations.• Analyzes the needs of clients and recommend solutions to the hardware and/or software. • Coordinate upgrades with clients for hardware and/or software.• Diagnosis sufficiently w…                                                                

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