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Help Desk Technician – REMOTE – EcomNets Inc – Chicago, IL | dice.com – 2-11-2014

We are looking for a Help Desk Technician to work from home for a period of 6 months or more.  Work to be performed: Provide desk side support for the workstations and laptops.
Support Windows XP and Windows 7 operating systems and configurations.
Provide support for workstation applications including Microsoft Office, Adobe, MS Outlook and Internet browsers.
Provide support for connectivity to the network(s).
Provide support for network and application authentication and access.
Provide peripheral support including printers, external hard drives, and network connected devices.
Open and update tickets in Remedy for all work performed.
Communicate with end users describing work being performed and status information.
Be aware of relevant service level targets and optimize work schedule in order to meet those targets.
Escalate issues as necessary in order to meet service level agreements.                                                                

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