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Part-time Help Desk Support Analyst – NetMedia Solutions – Montgomeryville, PA | dice.com – 1-28-2014

Provides first level IT support for all end-users via telephone and email. Troubleshoots and resolves hardware, software, network and voice/data communication systems issues. Escalates calls when appropriate. Writes concise, informative service tickets. Follows up on all tickets in a timely manner and pursues issues through to resolution. Requires experience using ticketing systems and writing technical support reports and documentation. Must possess broad knowledge and proficiency with popular operating systems, application software, smartphones, desktop and laptop computers, printers, scanners and networks. Essential Duties and Responsibilities:Document, prioritize, log and update actions on service requestsAct as first level of IT support for user inquiries and issues related to corporate IT systems and operations through telephone or through email communicationTroubleshoot PC issues, setup new user account and email boxes, setup user profiles in windows and outlook, Troubleshoot and resolve network relate issues, printer issues and scanner issues.Provide remote support to end users through LogMeIn and other remote applications Experience and Skills: Ability to understand and solve technical issuesTechnical aptitude relating to PC hardware and associated softwareAbility to understand TCP/IP protocol, Microsoft Windows Operating System 7 and XPProficient k…                                                                

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