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Senior IT Systems Management Analyst – Multiple Locations or US Telecommute – UnitedHealth Group – Plymouth, MN | – 2-11-2014

Senior IT Systems Management Analyst – Multiple Locations or US Telecommute
Position Description:

Positions in this function coordinate the processes and activities that focus creating new services and restoring service after an incident occurs. Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity. This function also includes those who operate and monitor computer and peripheral equipment. Coordinates the efforts of all functions to complete scheduled jobs in a timely manner. Documents all problems (hardware, application, facility, etc.) and takes corrective action as required. Interfaces with other departments as required.
Primary Responsibilities:

Designing and developing Managed File Transfer (MFT) solutions in a tier 0 environment. Resolving technical issues within the current MFT solutions Interface with Support and Delivery teams to ensure escalations are handled Ensure infrastructure is built according to need and security requirements Create/evaluate processes and technology to ensure scalable service Provide on-call support on a rotation basis Understand IT operational policies and security requirements Understanding of networks, scheduling systems, monitoring systems and problem tracking system…                                                                

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