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Senior Situation Manager – IT (Telecommuter) – UnitedHealth Group – Minnetonka, MN | dice.com – 2-11-2014

Senior Situation Manager – IT (Telecommuter)
The Situation Manager is a senior member of the Opum360 Professional Services organization and reports directly to the Vice President of Optum360 Support Services.  This indiviual will have management responsibility for establishing and maintaining an effective client support process for high severity incidents and issues.

 

In addition, responsibilities will include the identifying process improvement opportunities and leading program/project initiatives to resolve identified deficiencies.

Positions in this function coordinate the processes and activities that focus on restoring service after an incident occurs.  Monitors environment health and the facilitation of high severity incidents to improve the state of service availability and continuity.  This function also includes those who operate and monitor computer and peripheral equipment.  Coordinates the efforts of all functions to complete scheduled jobs in a timely manner.  Documents all problems (hardware, application, facility, etc.) and takes corrective action as required. Interfaces with other departments as required.

 

Essential Duties and Responsibilities: 

 

- Manage an inital team of 2 ot…                                                                

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