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Senior VUI Designer — Remote / Nationwide – eLoyalty – Boston, MA | – 3-10-2014

At eLoyalty, a TeleTech Holdings company, we are committed to excellence in the delivery of our comprehensive cloud and premised based solution offerings that include contact center, web and speech self-services.  We are a Cisco Gold Preferred Partner and attribute our success to our talented team of professionals who are passionate about the drive for results and providing best in class service to our clients.  We are currently looking for Senior VUI Designers residing anywhere in the US to join our CTI and Speech Solutions delivery team.  This creative and detail-oriented individual will design and consult on innovative user interfaces for the design and construction of conversational speech applications, working to achieve exceptional caller satisfaction and transaction completion with appropriate flair and personality. The ideal candidate should have an educational background in Human Factors, Linguistics or Cognitive Psychology and a good knowledge of applying this background to Speech applications. Responsibilities:Lead Requirements and Design workshopsDiscover, analyze, and document application requirements from both the client’s and the caller’s perspectiveDiscover and assist the client in defining a system persona to be embodied in the user interfaceCreate effective speech user interface designs including call flow, dialogs, prompts…                                                                

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