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Network Engineer (Telecommunications/ Unified Communications) – The Judge Group, Inc. – Philadelphia, PA | – 3-13-2014

This position is part of the Telecommunications department within the Information Technology group at company Headquarters in Philadelphia, PA. Responsible for deployment, configuration, implementation, documentation, user adoption, monitoring and day to day maintenance of the Unified Communications infrastructure including all modalities, such as: telephony, conferencing, voicemail, contact centers, session border controllers, endpoints devices and carrier services. Assist in the gathering of information to evaluate system and voice network performance.  Serves as technical expert to resolve and escalate problems as necessary in the most expedient manner. Works with internal IT departments and 3rd party vendor to escalate and resolve issues. Serves as senior technical UC expert in the department.  Provides training, technical support and guidance to other members of the team. Ensures continuous availability of all unified communications systems. Assist with planning, configuration and direct implementation of UCC strategies with domestic and global lines of business. Coordinate key activities with cross-functional IT staff.  Help drive user adoption and acceptance. Keeps abreast of the latest releases, advancements and changes in UCC technologies. Act as liaison & technical lead with 3rd party contracted UCC vendors ensuring that those organizations are meet…                                                                

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