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Tech Project Analyst Sr – Contact Center Technology Sup – WellPoint – Richmond, VA | dice.com – 3-17-2014

WellPoint is one of the nation's leading health benefits companies and a Fortune Top 50 company. At WellPoint, we are working together to transform health care with trusted and caring solutions.

Bring your expertise to our innovative culture where you will have the opportunity to make a difference in peoples lives, and to take your career further than you can imagine.
Contact Center Technology Support – Tech Project Analyst Sr This position will be supporting the Multichannel Contact Center Technology, including but not limited to Voice, Video Chat, Instant Messaging, SMS, Email etc. Primary focus of the position will be on Troubleshooting/Problem Analysis and the secondary focus will be Architect/Voice Network Designs and Genesys Solutions Design and Configuration. Responsible for planning, coordinating, monitoring, and supporting implementation of multiple lights-on/contact center projects and initiatives.

Primary duties may include, but are not limited to:
Applies standard project management methodologies for system related projects. Participates in the design and documentation of complex business processes and participates in strategic, operational and tactical planning. Manages day-to-day reporting activities and issues; and is responsible for the administration, training, mentoring, coaching of project methodologies and…                                                                

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